Think about what our lives would be without conversation. It is central to almost everything we do socially. Yet many people who rely on services have few, if any, conversations. This may have something to do with a speech or cognitive impairment or it may be associated with a memory problem. This is not to say that people aren’t spoken to or that they don’t themselves make every effort to communicate. But their experience is all too often superficial .. and all too often people who can’t readily engage in conversation are passed by or patronised. There are many communication apps but for some people these are difficult to use. We need to find ways to use technologies to support everyone to enter into rich conversations with others. We’re beginning to experiment with the iPad and a bit of software called iBooks Author. More on this here.